Help
Finding your purchase, and getting help
A €4.99 product sold by one person: support is direct, by email, and there is no form to fill in.
Finding your purchase
The purchase leaves two messages in your inbox: the Stripe receipt, for the payment, and Quotum's confirmation email, which carries your license key. Keep the latter: it is what lets you enter your key on another Mac.
Can't find your key? Write to contact@quotum.app from the address you used for the purchase: the key will be sent again to that address, and to no other.
Reinstalling
To reinstall Quotum, download the file again from this site and drag the app into your Applications folder. Your settings are kept, and with them this Mac's activation: they live in the app's preferences, not in the app bundle. On a new Mac, enter your key again, then choose “Activate This Mac”: one connection, once. At most three new Macs per 365 rolling days; beyond that, or if no connection is possible, write to contact@quotum.app from the purchase address.
Deleting Quotum's preferences, or running an app cleaner, means entering your key again and counts as an activation; the trial, for its part, does not start over.
There is nothing to uninstall beforehand. A newer version replaces the previous one, and the app offers the following updates by itself.
Reporting a problem
Write to contact@quotum.app. So that the problem can be diagnosed on the first try, include these four things:
- Quotum's version, which you can find by right-clicking its icon in the menu bar;
- your macOS version;
- the tool concerned — Claude, Codex, Windsurf, Cursor, Warp, Codebuff, Augment, opencode or Grok — and what its line shows;
- what you expected to see instead.
⛔ Never send a token, an API key or the contents of a credentials file. No Quotum problem is diagnosed with one, and we will never ask for them. If a reply ever asked you for one, it would not come from us.
Common cases, before you write
| What you see | What it means |
|---|---|
| “Sign in again” | The token stored by the tool has expired. Start a new session with the tool concerned — |
| An account with no gauge | No measurement has been obtained for this account yet: the panel writes “No measurement yet” under its name, or the state it knows, such as “Sign in again”. Quotum shows no gauge rather than an empty one, which would suggest an account that has run dry. One line per quota window appears as soon as the first measurement succeeds. |
| A measurement several hours old | This is normal for accounts served through a proxy: their percentage comes from the headers of their last real request, not from an on-demand measurement. That is why the age is written. |
| macOS asks for access to the Keychain | This is the permission to read the item stored by the tool concerned. It is requested by the system, not by us, and can be refused without preventing the rest of the app from working. |
| “Your Quotum trial is waiting for a connection” | The trial opens at first launch through an Apple check (DeviceCheck), which needs a connection. Quotum tries again by itself, at intervals ranging from one minute to six hours; a firewall that blocks licences.quotum.app prevents it. The fourteen days count from the first launch. |
| “The Quotum trial has already been used on this Mac” | Apple keeps, for each Mac, a mark showing that the trial has already been used, and that mark survives erasing the Mac. If you bought this Mac second-hand and have never tried Quotum, write to contact@quotum.app; and a purchase remains refundable on simple request within thirty days. |
| “The Quotum trial is not available on this machine” | DeviceCheck, the Apple service that opens the trial, does not exist in a virtual machine, and Apple turns down a machine it does not recognize. A purchased license activates there normally. |
| Chrome opens the wrong profile | Chrome ignores the requested profile when it is already running. Quit it completely, then try again. Quotum tells you so at the moment you click, rather than silently opening the wrong profile. |
Refunds
On simple request within thirty days of purchase, with no justification to provide: through the Withdraw from contract here link at the foot of every page, or by email to the same address as support, stating the address you used for the purchase.
This refund applies even after the loss of the legal right of withdrawal of fourteen days, which happens when the key is delivered immediately, with your express consent. Both arrangements are described in article 9 and article 10 of the terms of sale.
What support does not cover
- The accounts themselves: an exhausted quota, billing or a suspension is a matter for the provider concerned, which alone decides.
- Installing and configuring the nine tools that Quotum reads. Quotum reads them; it does not manage them.
- Local account-switching proxies, which are personal tools separate from Quotum.